Crisis management and resilience
Queensland tourism has experienced its fair share of challenges, from severe weather events to disrupted transport systems. These challenges can have a dramatic impact on business. We encourage operators to prepare ahead of time for disaster.
The Queensland Government has a range of resources available to help:
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Disaster support and assistance for tourism businesses
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Preparing your business for natural disasters
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Queensland natural disaster assistance
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Disaster resilience and preparedness
To ensure your business is ready to face a crisis event head-on, we’ve partnered with EarthCheck to provide businesses with a free online course to better prevent, prepare for, respond to and recover from a disaster situation.
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Don’t Risk It! Manual
To protect your business from loss and damage, the free Don’t Risk It! Manual assists businesses in preventing and recovering from a disaster.
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Risk Management program
Our online Risk Management program simplifies the creation of a risk management plan – identifying and evaluating specific risks unique to your business.
Developing a skilled, engaged workforce is key to driving business growth and innovation. By investing in your team, operators can boost productivity, elevate service quality, and secure long-term success in a competitive market.
ONLINE COURSE
Understanding First Nations cultural protocols
If you and your tourism staff would like to engage more confidently with First Nations culture and Country, complete QTIC’s short online course.
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Mastering customer service
Unlock exceptional customer experiences with our short online course, designed especially for tourism businesses and their staff. Dive into practical strategies, master communication skills, and learn to anticipate guest needs.
ONLINE COURSE
Queensland Welcomes You
Tailored for each of Queensland’s 13 unique tourism regions, this online training program is designed to help staff enhance the guest experience.
Business fundamentals
Getting business fundamentals right is essential for long-term success. Strong foundations – like solid planning and effective financial management – help businesses stay competitive, adapt to change, and drive sustainable growth.
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Improving reach: Trade and distribution
Navigate global and local markets and optimise your supply chain with our short course on trade and distribution for tourism businesses.
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Introduction to entrepreneurship
Start or expand your tourism business with this short online course. Learn to identify opportunities, create business plans, and market effectively, while gaining expert insights into managing a successful tourism venture.
Get in touch
For more information about accessing these resources or becoming a QTIC member, please contact our Membership Team on 07 3236 1445 or at [email protected].
